Residential Water & Sewer Service

General Information

To Report Water & Sewer Emergencies or Repairs (Water Breaks & Sewer Backups) call (803) 359-2434.

Before you Dig contact Palmetto Utility Protection Service (PUPS) at 811 or visit http://www.sc811.com.

Billing/Account Setup Questions Contact Contact (803) 951-4630. If no answer, please leave a voicemail and someone will return your call. 

Requirements for Utility Service

Inside Town Limits Residential Applicants
  • Complete service application
  • Photo ID
  • Lease agreement, closing disclosure or recorded deed
Outside Town Limits Residential Applicants
  • Complete service application
  • Complete annexation form
  • Photo ID
  • Lease agreement, closing disclosure or recorded deed
Landlord Applicants
  • Complete service application (The one that is saved “Landlord Service Application”)
  • Complete landlord property management agreement
  • Photo ID
  • Closing disclosure (If new owner)

Return all documents to the Finance Department at Town Hall at 111 Maiden Lane.

If your bill has increased due to a water leak or filling your pool, you may submit a courtesy leak adjustment request. This service is done as a courtesy and could take up to two or three billing cycles to process. You may request a courtesy leak adjustment by completing the form below.