Failure to receive a bill, e-bill and/or courtesy telephone call does not relieve the customer of the obligation for payment, nor the consequences of non-payment. If you have not received a bill by the 5th of the month, please call 803-951-4630.
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Water Cut Off Policy
A $5 penalty will be imposed on all accounts remaining unpaid as of the 24th of the month (or the first business day following that date). A late charge of $30 will apply to all locations that remain unpaid as of 5 p.m. on the 15th of the month. Water service will be cut off on the 16th of the month following the due date for accounts with past due balances. Should these dates fall on the weekend or holiday, the penalties would be assessed the following business day.
Sewer Cut Off Policy
All customers that receive sewer only service from the Town of Lexington will be subject to the same penalties, late charges and due dates as outlined in the water cut off policy. Discontinuance of sewer service may involve digging down to the sewer line and physically disconnecting and capping the customer's sewer line, resulting in substantial costs for labor and materials to the Town. Therefore, any customer whose sewer service is discontinued in this fashion will be charged an additional reconnection fee equal to the value of labor, parts and supplies at prevailing rates plus a 20% administrative fee. A deduction will be made for the $30 fee imposed on the 15th of the month. No such service will be reconnected until all remaining balances, including fees and charges, are paid.
Items returned unpaid (NSF, Closed Accounts, Declined Items, etc.) will be charged a $30 service charge. After the second occasion of a returned item, the payer will be required to make payment with cash or money order for a period of not less than 12 months.
Credit balances on final billed utility accounts less than $10 will not be refunded.