Water and Sewer Billing Frequently Asked Questions

Where is your office located?
Lexington Municipal Complex " Town Hall " at 111 Maiden Lane . Our customer service area is located on the first floor close to the center of the Municipal Complex.

What are your office hours?
Our office is opened Monday through Friday 8:00 a.m. to 5:00 p.m. Visit Cable TV Channel 2 for any updates or closings.

If I have a question regarding my bill, who do I call?
Customer Service at 803-951-4630

If I have a problem with my water or sewer service, who do I call?
Utility Department at 803-359-2434

If I have an emergency with my water/sewer service after hours, who do I call?
Call 803-359-2434 and dispatch will contact our utility on-call person

Do you have a drive-thru?
Yes, it is located at Town Hall.

Is there a drop box for after hours?
Yes, it is located at Town Hall at the drive-thru area.

How do I make application for water/sewer service and what do I need to bring?
All customers are required to come to our office and complete the appropriate paperwork. At this time, we do not require lease agreements or closing papers. The application is online for your review as to the information needed.

How long will it take to get my service on at an existing location?
If you are in our office by 2:30 p.m. we can get your service on for you that day. Of course, application may also be made in advance.

If I am unable to come to the office, can someone else complete the application for me?
Yes, but we require in writing that you have given this person permission to make application for you.

How do I determine the company that services my home with water and/or sewer?
This is not always an easy answer due to split systems and several providers in our area. Call our Customer Service at 803-951-4630 and we will be happy to assist you.

If I own several properties, do I have to come to the office to make application when tenants move out?
Yes, when the name is changed on an account the person taking over the account must come into the office.

Is there a deposit?
No there is not a deposit; however, there is a non-refundable $20 new application fee that will be billed on your first bill.

When will I receive my bills?
The bill will be mailed by the first of each month. If you do not receive the bill by the 5 th of the month, please contact our Customer Service at 803-951-4630 so that we may send you another bill.

How are the bills calculated?
The meter is read monthly and the usage is billed in gallons. The base rates and cost per gallon is determined by several factors. See the rate sheet located on this site for details.

If you provide me with sewer service only, how is the bill calculated?
The water meter will be read monthly to determine the sewer usage. If you do not have a water meter, you will be billed a flat rate. See the rate sheet located on this site for details.

What is the average water/sewer usage?
The average usage for our customers is approximately 7000 gallons per month. This will vary according to lifestyles.

What are my payment options?
On-line, by mail, in person, bank draft, and credit card by draft or by phone.

Are my payments posted daily?
Payments are posted the day that we receive them in the mail. If the payment is placed in the drop box after 8:00 a.m. it will be posted the next business day.

When are payments due and do you have penalties?
The bills are mailed by the first of each month and due by the 24th .
A $5.00 penalty will be imposed on all accounts remaining unpaid as of 9:00 a.m. on the 25 th of the month (or the first working day following that date). Water service will be cut off on the 15 th of the month following the due date (or first working day following that date) for accounts with past due balances. A late charge of $30.00 will apply to all locations that remain unpaid as of 9:00 a.m. on the cut off day.
All customers that receive sewer only service from the Town of Lexington will be subject to the same penalties, late charges and due dates as outlined in the water cut off policy. Discontinuance of sewer service may involve digging down to the sewer line and physically disconnecting and capping the customer's sewer line, resulting in substantial costs for labor and materials to the Town. Therefore, any customer whose sewer service is discontinued in this fashion will be charged an additional reconnection fee equal to the value of labor, parts, and supplies at prevailing rates plus a twenty (20%) administrative fee. A deduction will be made for the $30.00 fee imposed on the 15 th (or the first working day following the 15 th ) of the month. No such service will be reconnected until all remaining balances, including fees and charges, are paid.

How do I prevent paying for sewer on water that is being used for irrigation purposes?
For residential customers, the sewer is capped at 10,000 gallons for each billing cycle. You may also purchase a separate meter to register the usage. Call our Customer Service at 803-951-4630 for details.

If I have a water or sewer leak, do you give adjustments?
Yes, we do give leak adjustments after receiving the request in writing from the customer. The request may be a copy of a plumber's bill, a copy of the receipt for materials used, or a letter with the explanation of the leak. We do request that your account be kept current until any adjustment is made. We generally make adjustments after usage comes back to a normal range to help ensure that the leaks have been corrected.

Do you give adjustments for filling a swimming pool?
Yes, we do give pool adjustments after receiving the request in writing from the customer. However, we will only adjust for sewer usage and not water usage.

What services are offered through the website regarding water and sewer?
You may pay water/sewer bills online and review the history of your account.
You will need your water/sewer account number. The password will be the last four digits of the social security number that was given on the application. Once in the account, you will be given the option to change your password.

What are the benefits of paying on your website instead of using an online bill pay service?
It's quick, convenient, secure and free! Compare our online payments to a typical online bill pay service. If you pay through our website, the payment will be posted the next business day. When using online bill pay service, your payment may be delayed since your service must mail us a check. Your payment will then be posted the day that we receive it in the mail.